Returns

EXCHANGES & RETURNS Returning an item couldn’t be easier. You have 28 days from the date you received your order to exchange or return. If 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all product tags still attached. We only replace items if they are defective or damaged. Please do not send your purchase back to the manufacturer. It’s so straightforward, just email us on returns@misswhitebride.com and we will let you know the next steps. Every item that is returned to us will need a Returns Authorisation or RA number to be processed so please ensure you contact us before returning anything to us. Remember we’re here to help so if there’s something you’re not sure about then get in touch. EXEMPTIONS Please note that some goods are exempt from being returned and these are: - Earrings for pierced ears for hygiene reasons - Bespoke or made to order items REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. To complete your return, we require a receipt or proof of purchase. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded. SHOES When trying on shoes, please be mindful not to scratch the soles by only wearing on carpeted surfaces. Returns must also include the original dust bag(s) and box as these are considered part of the product. Ideally please place the shoe box inside another box or the box it was delivered to you in to prevent damage during shipping. COLOURS We have made every effort to display the colors of our products that appear on Miss White Bride as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate. SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. REPEATED RETURNS We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.